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Privacy Policy

Last updated: July 16, 2026  |  The Reliable International

Your privacy is important to us. This Privacy Policy explains how The Reliable International collects, uses, and protects your personal information when you use our website or purchase our products.

1. Overview

The Reliable International ("we", "us", or "our") operates the Reliable GPS Tracking website. This policy describes our practices regarding the personal data you share with us and your rights in relation to that data. By using our website, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information you provide directly to us and information generated automatically when you use our website:

  • Account & Order Information: Name, email address, phone number, billing and shipping address, and payment details when you place an order or contact us.
  • Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and timestamps collected automatically via server logs and analytics tools.
  • Communications: Any messages, feedback, or support requests you send to us.
  • Device & GPS Data: Where you use our GPS tracking platform, device identifiers and location data generated by your registered tracking devices.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders and manage your account.
  • Send order confirmations, shipping updates, and customer support responses.
  • Improve our website, products, and services through analytics.
  • Send promotional communications where you have opted in (you may opt out at any time).
  • Comply with legal obligations and enforce our Terms & Conditions.
  • Detect and prevent fraudulent transactions or other illegal activity.

4. Sharing of Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: Trusted third parties who assist us in operating our website, processing payments (e.g., Razorpay), shipping orders, and delivering emails — bound by confidentiality obligations.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Types of cookies we use:

  • Essential Cookies: Required for the website to function (e.g., session management, shopping cart).
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data collected is aggregated and anonymised.
  • Preference Cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to comply with our legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for up to 7 years for accounting and regulatory compliance. Marketing preferences and contact data are retained until you withdraw consent.

7. Data Security

We implement industry-standard security measures — including HTTPS encryption, secure payment gateways, and access controls — to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Objection: Object to or restrict the processing of your data for certain purposes.
  • Portability: Request transfer of your data to another service provider in a machine-readable format.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: